Ticket first
Open a support thread with the deposit or payout ID.
File / security
Protection built into the stack
Client funds stay segregated. Negative balance protection applies. KYC before live. Official rails only.
Custody
How capital is held
Deposits sit apart from operating funds. Withdrawals follow verification.
Segregated
Client money sits apart from operating capital.
Banking
Held with established institutions.
Balance cap
Never lose more than you deposit.
KYC
Identity before live or payout.
Segregation
What this means for you
| Control | Why it matters |
|---|---|
| Fully separated from company capital | Deposits are never mixed with operating funds. |
| Ready for withdrawal when approved | Orderly payouts after verification. |
| Protected under banking standards | Held with established institutions. |
Clarity
Operational transparency
Terms, fees, and product risks are disclosed before you trade. Onboarding, funding, and withdrawals follow defined steps. Margin rules are applied consistently. Account activity is retained for reviews and client queries.
If something is wrong
The path is published
Compliance
Formal requests go to compliance@auracapitalmarkets.com.
No chat apps
Anyone asking you to move funds off-site is not this desk.
Clearance
Trade with clearer safeguards
Review account types and complete verification before you fund.